How should I care for my jewelry?
To ensure the longevity of your jewelry, we recommend avoiding contact with harsh chemicals, perfumes, and lotions. When not wearing your jewellery, store it in a separate box or pouch to prevent scratching or tangling.
Does sweat cause jewellery to tarnish?
Our sweat is acidic and it also contains some salts. Both of these components react with the base metal, which causes jewellery to discolor. This happens when the molecules of the base metal transfer into the layer of gold, eventually causing it to break down. Ultimately, these molecules get exposed to the sweat, causing the reactions. For example, base metal copper which is often found in to gold plated jewellry, in reaction to our sweaty skin and oxygen forms a cupric oxide, which is why the skin in its contact sometimes becomes green.
Do you offer gift packaging?
Yes, we provide elegant gift packaging for all our jewelry pieces for special celebration on your request but with an additional cost which you can choose during check out.
Can I track my order?
Yes, once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment and estimate the delivery date.
How do I find the perfect gift for a loved one?
Finding the perfect gift can be a wonderful experience. We recommend browsing our curated gift collections on our website, where you can explore jewelry pieces for various occasions and recipients. If you need further assistance, our customer service team will be happy to help you choose a special gift that suits your loved one's style and preferences.
Can I order a jewelry piece that is currently out of stock?
If a jewelry piece is currently out of stock, we encourage you to reach out to our customer service team to inquire about availability and estimated restock dates. We strive to keep our inventory up to date and may be able to assist you in obtaining the desired piece.
Can I request a repair for a damaged jewelry piece?
Yes, we offer repair services for our jewelry pieces. If your item requires repair due to a defect or damage, please reach out to our customer service team with details and images of the issue. They will guide you through the repair process, including shipping instructions and any applicable fees.
If you have any further questions or need assistance, please don't hesitate to contact our friendly customer service team. We are here to help and provide you with an exceptional jewelry shopping experience.