Return & Exchange Policy

Return & Exchange Policy

This Return & Refund Policy (hereinafter referred to as the “Policy”) shall govern the relationship between Love DK, DEVANSHI KHETANI PROJECTS LLP (hereinafter referred to the “Company” or “Love DK” or “Us” or “Our” or “We”) and you (hereinafter referred to “You” or “Your” or “User” or “Users” or “Customers”) when you make any purchases or place orders on our site, i.e. (hereinafter referred to as the “Website” or “Site” or “Platform”).

Please read this Policy carefully, as it forms a binding agreement between you and Love DK. If you do not accept this Policy in its entirety, then you may not purchase our products or place an order with us. Besides this, you shall purchase and use the products available through the Site, and may return the same, in strict compliance with this Policy and all other applicable laws, rules and regulations that you may be subject to (collectively referred to as, “Applicable Laws”). 

This Policy shall be read in conjunction with our Terms & Conditions and our Privacy Policy statement.


  1. Acceptance of this Policy

By placing an order with us, returning/exchanging the products so purchased, or by clicking on a button or taking similar action to signify your affirmative acceptance of this Policy, you hereby represent that:

  • You have read, understood, and agreed to be bound by this Policy, our Disclaimer, Terms & Conditions, Shipment Policy, Privacy Policy, and Cookie Policy and any future updates and additions to these policies, as published from time to time at the Website or as otherwise may be communicated to you.

  • You are of sound mind and at least of such minimum legal age as per the jurisdiction in which you reside, in order to form a binding contract with us. In case you are not of the age of majority as per the laws of the jurisdiction that you reside in, then you must have the permission of your lawful guardian to place an order or make purchases on the Website.

  • We must not have previously disabled your account for violation of law or any of our policies.

         2.  Product Description

  • Product Description: We use our best endeavour to provide accurate and materially complete description of all the products listed on our Website. However, we do not warrant that such description will always be accurate, complete, reliable, current or error-free. 

  • Quick view type feature: We may offer a quick view type feature for various products listed on our Site. This feature allows you to view price information about the product and add the product to your cart without opening the product page. This feature is for your convenience only. In case, you want full details about a particular product, please visit the product page.

    3.  Pricing Disclaimer

    We endeavour to provide accurate and up-to-date pricing information with respect to the products listed on the Site. We cannot, however, warrant against pricing errors. Love DK reserves the right, at its sole discretion, to not process or to cancel any orders placed for a product whose price was incorrectly posted on the Site as a result of any error. If this occurs, we will notify you by email or other written communication. Besides this, Love DK  reserves the right, at its sole discretion, to correct any error in the stated retail price of the concerned Product. We may also update the prices of the Products, from time to time, at our sole discretion.


        4.  Returns and Refunds 

  • We, at Love DK, believe in delivering quality. Therefore, if your delivery address is in India, and, for some reason, you receive a defective product from us, you may be able to return the same and get a refund for it. You can do so only for certain products where there is visible damage or tears in the product material, provided that you have a proof-of-unboxing video clearly showing the damage to the product. You can raise a return request for damaged products only within a period of 20 (twenty) days from the delivery date. We will arrange a return shipment as well as be responsible for the return shipping fee. After this period of 20 days, your order shall become final sale, and you will not be eligible for any return requests.

  • We do not offer refunds. Although we offer an exchange where you receive a coupon code for the same value of the order/product (excl. shipping), as long as the jewellery is in its original condition within a period of 7 days. The customer is responsible for all shipping costs associated with returning the item in the event of an exchange (this includes sizing issues). The customer's original and additional shipping fees will not be refunded. 
    **On sale items, purchases cannot be exchanged.

  • RTO/ Un-delivered shipment : We are not liable for undelivered shipment or RTO (Return to origin) due to wrong address / misinformation provided while placing an order.  In case of re-shipping, shipping charges has to borne by the customer .

    1. Reservation of Right

    • We may, in our sole discretion, choose to not process or to cancel your order in certain circumstances. This may occur, for example, when the product that you wish to purchase is out of stock or has been mis-priced, if we suspect the request is fraudulent, or in other circumstances that we, in our sole discretion, deem fit. 

    • We also reserve the right, in our sole discretion, to take such steps as may be reasonably necessary to verify your identity for processing your order. 

    • We will either, not charge you, or refund the charges for orders that we cancel or do not process. 

    • Without limiting the foregoing, the Company reserves the right to: (i) revoke any stated offer; (ii) correct any errors, inaccuracies, or omission; and (iii) make changes to prices, content, promotion offers, product descriptions or specifications, or other information without obligation to issue any notice of such changes.


      5.  Governing Law and Dispute Resolution

    Unless provided by the relevant statute, rules or directives applicable to the jurisdiction in which you reside, in case of any claims, disputes or controversies arising out of or in relation to the Products that you order or purchase from the Website, or this Policy, the same shall be dealt with as per the Governing Law and Dispute Resolution clause as mentioned in the Terms & Conditions.


    Last updated on 04.04.2024.