Return & Exchange Policy
Our Promise to You
At Love DK, every piece is crafted with care, and we take great pride in ensuring that your jewelry reaches you in perfect condition. We encourage you to check product details and size charts before making a purchase. If you have any questions, don’t hesitate to reach out to us at care@lovedk.in—we’d be happy to assist you!
Returns & Exchanges
All sales are final, as we believe in mindful, waste-free production and optimize our inventory accordingly. However, if you wish to exchange an unused product, please inform us within 24 hours of delivery. The item must be in its original, unworn condition and should be shipped to our address.
For exchanges due to defects or damages, please email us within 24 hours of receiving your order at care@lovedk.in with images of the issue. Our team will review your request and arrange a replacement if applicable. We cover the shipping cost for exchanges related to defects or damages.
We reserve the right to approve or decline any exchange request based on our review.
Refunds
Since we do not accept returns at this time, we are unable to offer refunds. However, in special cases, please email us at care@lovedk.in, and our team will do their best to assist you.
Repairs & Plating Services
We understand that jewelry needs care and maintenance. That’s why we offer free repairs and plating services for Love DK pieces. To avail this service:
- Customers must ship the jewelry to us at their own cost.
- We will repair or replate the piece free of charge.
- The shipping cost back to the customer must be covered by the customer.
Shipping for Exchanges & Repairs
If your exchange is approved, you will need to ship the item to our address:
📍 A-201/202, Gautam Nagar CHS, Opp. Dada Dadi Park, Malad-(E) Mumbai 400097
Please email us before sending your package to ensure a smooth process. You will be responsible for the shipping costs, which are non-refundable. For items over Rs. 2,000, we recommend using a trackable shipping service or purchasing shipping insurance.
How to Reach Us
If you have any questions or need assistance with your exchange, feel free to contact our friendly customer support team:
📧 care@lovedk.in
Thank you for being a valued part of the Love DK family. We’re here to help you find the perfect jewellery that makes you feel your best! 💛