Store Policy

At Love DK, every piece is handmade with intent created slowly, carefully, and shipped safely to you. Here's everything you need to know about how we process, ship, and support your order.

Shipping & Delivery

1. Free Shipping

Enjoy free shipping on orders over ₹1499. For faster delivery, opt for express shipping to Mumbai, Delhi, Ahmedabad or Bangalore for ₹350 delivered within 1-6 working days.

Our standard delivery takes 5-15 working days.

2. Partial COD

For customers who prefer Cash on Delivery, we offer a Partial COD option. This means you pay a small, non-refundable advance online to confirm your order, and the remaining balance is paid in cash at the time of delivery.

3. Please Note: The advance payment is non-refundable under all circumstances, including if the order is returned to the sender (RTO).

3. Order Tracking

Once your order has been shipped, you'll receive a tracking link via email/SMS/WhatsApp. For real-time updates on your delivery, you can also track your order here:

Track Order: click here

4. Delivery Delays

We always strive to deliver your jewelry to you as quickly as possible. While we cannot be held responsible for courier-related delays, please know that we do everything in our control to ensure prompt dispatch.

5. Courier Lost or Undelivered Orders

In the rare event that your order is marked lost or undelivered, the courier begins an internal investigation. This can take up to 45 days, during which we must wait for the logistics partner to complete the process and issue a refund to us.

Once we receive that refund, we will move forward with the best possible solution either sending a replacement or a store credit.

This ensures the process remains clear, fair, and smooth for everyone involved.

Exchange & Return Eligibility

We put a lot of love into every piece we make small batches, slow production, and thoughtful design. Because of this, we don't follow the typical "return anything" structure like mass-produced brands do.

1. Damaged, Defective, or Incorrect Product

If your order arrives damaged, defective, or different from what was ordered, you may request an exchange.

Required:

• Email within 48 hours of delivery
• Mandatory unboxing video recorded from package opening
• Photographs of the issue
• Order ID

Upon approval, we will issue:

• A replacement of the same product, or
• Store credit, if a replacement is unavailable

Refunds will not be provided.

2. Courtesy Exchange (Non-Defect)

A one-time courtesy exchange may be permitted for unused items.

Conditions:

• Product must be unworn, intact, and returned with original packaging and tags
• Request must be raised within  48 hours of delivery
• Exchange is subject to inspection and approval

Once approved, the customer may:

• Self-ship the item, or
• Request a pickup (₹90 will be deducted from store credit)

Store credit will be issued after the product is received and passes inspection.
Store credit is non-refundable and cannot be converted to cash.

Legal Clause

By placing an order on www.lovedk.in, you acknowledge and agree to this policy.
Love DK reserves the right to amend policy terms without prior notice.
All disputes will be governed under Mumbai jurisdiction.

 

 

Cancellation Policy

Once an order is placed, it cannot be cancelled.
Handcrafted pieces are prepared per order  production begins quickly and cannot be reversed.