Returns & Store Credit
As most of our pieces are handcrafted and produced in small batches, we generally do not offer refunds. Eligible returns may be approved for store credit only.
Return Eligibility
To qualify for a return:
- The request must be raised within 48 hours of delivery.
- The product must be unused, unworn, and in its original condition.
- All original packaging, pouches, tags, inserts, and accessories must be intact.
- Approved returns must be shipped back within 5 calendar days of approval.
All returned products undergo a quality inspection upon receipt.
Products showing signs of wear, including perfume exposure, scratches, dents, oxidation, makeup residue, stretching, damage, or tampering, may not qualify for store credit.
Products Not Eligible for Return
The following items are considered final sale and are not eligible for return, exchange, or cancellation unless received damaged or incorrect:
- Sale or discounted products
- Promotional purchases
- Customised or personalised pieces
- Made-to-order pieces
- Gift cards and store credit purchases
Return Management Fee
For eligible returns, a Return Management Fee of ₹90 may be applicable and will be deducted from the final store credit amount. This fee helps cover return processing, logistics coordination, quality inspection, and handling costs.
Please note that the following charges may also be deducted, where applicable:
- Original shipping charges
- Reverse shipping charges
- Payment gateway charges
- Packaging and handling costs
- Additional logistics charges incurred due to Return to Origin (RTO) or reshipment requests
Store credit issued:
- Cannot be exchanged for cash
- Is non-transferable
- Will remain valid for 6 months from the date of issue
- Cannot be reactivated once expired
- Original shipping charges are non-refundable
- A Return Management Fee of ₹90 will be applicable and deducted from the final store credit amount, where applicable.
Damaged, Defective or Incorrect Orders
If your order arrives damaged, defective, or significantly different from what was ordered, please email us at support@lovedk.in within 48 hours of delivery.
To help us review your claim, kindly include:
✓ Order ID
✓ An unedited unboxing video recorded from before opening the parcel
✓ Clear photographs of the issue
✓ Photographs of the outer packaging
Claims submitted without a valid unboxing video or beyond the reporting period may not be eligible for review.
Once approved, we may offer:
- A replacement of the same product, subject to availability; or
- Store credit if a replacement is unavailable.
Store credit shall constitute the final resolution where applicable.
Repair & Re-Plating
We believe jewellery deserves a long life.
Love, DK may offer repair and re-plating services for eligible pieces on a case-by-case basis.
Services may include:
- Re-plating
- Stone fixing
- Minor repairs
- Component replacement, subject to material availability
Repair requests may involve:
- Service charges
- Shipping charges
- Material replacement costs, where applicable
Please note that repairs cannot always restore a piece to its original condition, especially in cases of significant wear, oxidation, accidental damage, or prolonged usage.
To request a repair, kindly email support@lovedk.in with:
- Your Order ID (if available)
- Clear photographs of the piece
- A brief description of the issue
Our team will review your request and guide you through the next steps.
Jewellery Care
To preserve the beauty and longevity of your jewellery, we recommend keeping your pieces away from:
- Water and moisture
- Perfume and cosmetics
- Sweat and humidity
- Chemicals and cleaning agents
- Excessive friction and rough handling
As our pieces are handcrafted and plated, natural ageing, minor oxidation, and gradual plating wear may occur over time depending on usage, body chemistry, climate, and storage conditions. These are considered normal characteristics of fashion jewellery and not manufacturing defects.
For any assistance, please reach out to us at support@lovedk.in. We are always happy to help. ✨
